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Booking Conditions

Please note:  We act as agent only in respect of all bookings we take or make on your behalf. We accept no liability in relation to any contract you enter into or for any arrangements that you book or for the acts or omissions of any supplier or other person(s) or party(ies) connected with the arrangements. For all bookings your contract will be with the supplier of the arrangements concerned. The suppliers' booking conditions will apply to your contract. Copies of these terms and conditions are available from us on request.

References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). “We” “us” and “our” mean “Flyblue Travel”

1. Booking and Confirmation

The first named person on the booking will be the party leader and will be responsible for making all payments due to us. He/she must be at least 18, and be authorised to make the booking on the basis of these booking conditions by all persons on the booking. By submitting a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions. The terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract.

CONTACT US IMMEDIATELY IF ANY INFORMATION ON ANY OTHER DOCUMENT APPEARS TO BE INCORRECT OR INCOMPLETE AS IT MAY NOT BE POSSIBLE TO MAKE CHANGES LATER. AS WE ACT ONLY AS AGENT WE WILL HAVE NO RESPONSIBILITY FOR ANY ERRORS IN ANY DOCUMENTATION EXCEPT WHERE THOSE ERRORS WERE MADE BY US.

2. Payment
As we act only as agent for the supplier(s) concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the supplier(s) in accordance with its own terms and conditions.

3. Delivery Policy
The goods we supply do not call for a separate shipping policy - if an accommodation booking is made, the Flyblue Travel will email out a booking confirmation that also doubles as the hotel voucher that must be presented to the Hotel upon arrival. If a flight booking is made, the itinerary will carry the correct reference number to present at check-in and no separate paper ticket is required.

If a package is booked, then again, the itinerary document will be emailed to the customer and will be both the flight e-ticket and accommodation/transfer voucher - which needs to be printed and presented to the check-in desk of the hotel or airline. If you are unsure about what documents you should receive then please contact us on 01274 492609 or email enquiries@flybluetravel.co.uk

4. Refunds, Amendments and cancellations

(a) Alteration: Any alterations will be treated as cancellation and rebooking and the cancellation charges set out in paragraph (i) below will be payable. (b) Cancellation: You or any member of your party may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. The following scale shows the minimum charges that will be applied, based on the final day the written cancellation is received and whether the documents have been issued. In certain cases cancellation charges, if incurred involuntarily, will be covered by insurance taken out at the time of booking. This is strongly recommended.

5. Cancellation Fees:

In all cases a cancellation fee of £150 per person will apply to all bookings made with Flybluetravel.co.uk.
More than 55 prior to departure: £150 per person.
55 - 30 days prior to departure: 50%
13 - 0 days prior to departure: 100%
IN SOME CIRCUMSTANCES A 100% CANCELLATION FEE WILL APPLY AT TIME OF BOOKING AND THIS WILL BE ADVISED AT THE TIME OF BOOKING.

If you wish to cancel your hotel room, please contact our customer services by telephone on 01274 492609. We also accept email cancellations on enquiries@flybluetravel.co.uk Please include your booking reference number, registered email address, and details of your cancellation. Within 70 days prior to departure any alteration will be subject to cancellation fees.

6. Air Ticket Refunds:

Many air tickets have no refund value whatsoever. Unless your confirmation invoice informs you otherwise this will apply to your ticket(s). If you need a ticket that will allow for a refund or an en-route amendment you must contact the Company in advance of making your payment. Air tickets that do have a refund value, that are returned to the Company are subject to a minimum cancellation charge of £150 per ticket, irrespective of the number of tickets returned. Tickets are presented to the respective airline or consolidator for assessment. Refunds by airlines or consolidators for part-used/return halves of tickets are always less than pro-rata and in some cases there may be no refund value whatsoever. Refunds will not be paid to you until they have been received by the Company from the relevant airline or consolidator. This usually takes 8-12 weeks but in some cases (e.g. lost tickets) may take considerably longer. Tickets returned more than one year from the date of issue are classed as expired by the airline and generally have no refund value at all. If tickets are lost or stolen, certain airlines will not issue duplicates. New tickets may then have to be purchased locally, at the local fare. Even if replacement tickets are purchased, certain airlines will not issue refunds for lost/stolen tickets. A delay of up to 18 months is possible before authority from the airline to make any refund is received. The Company applies a further £35 per ticket administration fee over and above cancellation charges in such cases. Please ensure that any tickets returned to the company are sent by registered post. (ii) Other Period before departure* Amount of Cancellation (subject to documents charge shown as percentage being issued) of the holiday price between 4 and 8 weeks 50%, between 2 and 4 weeks 75%, less than 2 weeks 100%. Failure to arrive at point of departure 100% you will be notified on your confirmation invoice if different cancellation charges apply.

7. Alterations by the Company:

Although the Company makes every effort to ensure that published descriptions are correct, it does not own or operate airlines and other suppliers and cannot control or prevent changes. The Company therefore reserves the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued. (a) Holiday arrangements excluding Packages: Alterations to bookings of this kind are infrequent. Although under no obligation to do so, the Company will endeavour to notify all changed before departure if it is practicable to do so. (Please see Section 13 Flights of our Terms and Conditions document). No compensation is payable by the Company in such cases. Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound, or return flights the relevant supplier"s decision will be final or Flybluetravel.co.uk amendment charges apply. (b) "Packages": Occasionally due to reasons beyond the Company"s control, it may be necessary to amend the flights and/or other services which make up a package booking after it has been confirmed. Such changes are considered to be either "major" or "minor". A major change is one made before departure that involves a change of UK departure airport (save between Heathrow and Gatwick), a difference of more than 12 hours in departure from the UK, change in your resort area overseas, or a change of accommodation to a lower classification than booked. A minor change is any other change. Whilst the Company has the right to make a minor change at any time without notification, major changes will be advised as soon as practicable offering you the choice of (a) accepting the amendment as notified (b) Purchasing another arrangement from the Company with the price difference payable/refundable as appropriate (c) Cancelling the arrangement(s). If you choose (c) all monies paid to the Company for the package will be refunded. In addition, you will receive the compensation listed below, except in cases of "force majeure" or "low bookings", as defined in our Terms and Conditions document. You must inform the Company of your decision as soon as possible after receiving notification (any in any event within 7 days). Period before scheduled departure within which a major change is notified. Compensation per person: Over 56 days: NIL, 56-29 days: GBP 20.00, 28- 15 days GBP 30.00, 14 days GBP 40.00. Note: In all cases the Company"s liability is limited to the rates of compensation listed above. No further claims will be accepted for costs or additional expenses incurred as a result.

8. Cancellation by the Company:

(a) Holiday arrangements including Packages: In the unlikely event that a booking has to be cancelled a full and prompt refund will be made of all monies paid to the Company less any insurance premiums and amendment fees. No compensation is payable. (b) Packages: The Company reserves the right to withdraw or cancel the services on offer. If the booking is cancelled before the departure for any reason other than non-payment by you then you will be offered the choice of purchasing another arrangement from the Company, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Company (except insurance premium and any amendment fees). In addition, unless the cancellation has been caused by "force majeure" or "low bookings" (defined in our Terms and Conditions document) compensation will be paid on the scale set out above.

9. Circumstances beyond our control
Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

10. Our responsibility to you
We act only as an agent for the supplier(s) concerned. Your contract for your arrangements is directly with the supplier(s) concerned. We accept no liability in relation to the arrangements themselves or for the acts or omissions of the supplier(s) concerned. For all bookings, the terms and conditions of the supplier will apply to your contract (copies available on request from us).  However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the supplier(s) concerned (as opposed to any service provided by the supplier(s) for whom we are not responsible) is limited to twice the cost of the booking in question.

11. Transport delays

Unfortunately delays sometimes occur and your welfare during this time is the responsibility of the transport provider, therefore please ensure you address any complaints to the Airline representative at the time. You should also check your insurance policy as you may have cover against delays.

12. Lost/Stolen Eurostar and flight tickets

Most transport providers now work with E-tickets and booking references, however if you are travelling with a paper ticket and you lose it or they are stolen before you leave, certain transport providers will not issue a replacement. You would then be required to purchase a new ticket and there may be a delay of up to 12 months before you receive any refund from the transport provider. If the transport provider concerned does issue a replacement ticket, we will require payment from you of a minimum of £35 per ticket administration fee in addition to any charges the transport provider makes. If your ticket is lost or stolen after you have left the UK, certain transport providers will not issue a duplicate. You will need to purchase a new ticket locally, at the local fare. When you return to the UK you can apply directly to the original transport provider for a refund on your lost and unused ticket, but any refund will be entirely at the discretion of the transport provider and it can take up to 12 months before they make any refund.

13. Transport provider refund procedures

The refund policies operated by airlines vary greatly. If you return your unused ticket to us we will present it to the relevant transport provider for assessment. If the transport provider agrees to issue a refund, we will forward such refund to you less cancellation or administration charge. If you paid us by credit card, we will refund the amount due to you on your credit card, otherwise the refund will be made by cheque. Please note that any refund for part used/return halves of tickets is always less than pro-rata rate. Refunds usually take 10-12 weeks to process, but in some cases may take longer. Tickets returned more than one year from their date of issue are classed as expired by the transport provider and generally have no refund value at all. We recommend that tickets being sent to us for a refund are sent by recorded delivery post.

14. Complaints

If you are not satisfied with any aspect of your travel arrangements please bring the matter as soon as possible to the attention of the relevant person (for example transport provider representative, or hotel staff). If they cannot help you must contact us on the telephone number supplied to you on your confirmation email and we will do everything reasonably possible to deal with the matter. If you are still not satisfied please contact our office in the UK within 28 days of returning home We would point out that failure to follow the above procedures and/or failure to complain within 28 days of your return, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier.

NB please bear in mind that we act only as agent for the supplier(s) concerned and therefore cannot accept any liability for your arrangements. Any assistance provided in resolving a complaint in relation to any arrangements is provided on a goodwill basis and in our capacity as agent only.

Please contact our customer service team on 01274 492609 or email us at enquiries@flybluetravel.co.uk.

15. Insurance

It is a condition of your contract with us that you have adequate insurance cover. Such insurance should ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you're away, loss of money, or belongings, or personal liability claims. Please note that the cover offered by most credit card companies is rarely adequate.

If you require insurance cover, we will be pleased to arrange it, though you are free to make your own arrangements

16. Correct Spelling of Names, Titles

It is your responsibility to ensure all details you give us at the time of booking are correct and accurate, including but not limited to; all names, titles, initials, date of birth of those travelling, telephone numbers, email and postal addresses.  Changes cannot be made at a later date without the imposition of cancellation and amendment charges in addition to any other costs or charges incurred by us or any of our suppliers.  Please note too, that correct ages are required for insurance cover.

17. Special requests and medical problems

If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met.

18. Personal information

We will provide your personal information, as well as any personal information you provide in relation to those other persons who form your booking party, to suppliers and transport providers who may be located outside the UK and/or EU, to enable the operation of the services requested by you. If you make special requests, which include, but are not limited to, special dietary, religious or disability-related requirements, which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and transport providers to enable provision of the services to you. If you are aged under 16 on your departure date you must be accompanied by an adult aged 18 or over.

We reserve the right to alter these booking conditions at any time.